Policies

Joining, Dropping or Changing Classes Mid-Month

 

Joining a Class Mid-Month: No problem, as long as there is room in the class, tuition will be prorated.

 

Dropping/Missed Classes: There are no prorated refunds or credits for missed classes or for dropping classes mid month. If you wish to drop the class for the next month, simply tell the office staff prior to the end of the current month. Once the month begins you are in the class for the entire month. This is regardless of your attendance. There is a medical exception (See below).

 

Medical reasons for dropping a class: Medical situations supported by a written and signed acknowledgement from a licensed medical practitioner will allow us to extend a credit on your account, prorated from the date we receive the medical acknowledgment.

 

Changing class mid-month: No problem as long as there is room in the class.

 

Payment Information

 

Full payment is required for registration. We accept all forms of payment at the counter. We accept checks by mail as well.

 

Payments: We require a credit card or banking account information to be on file. We will automatically bill the account on file on the 1st of the month. As a courtesy, you may request to be put on the 8th of the month billing which allows you to pay by another method the first week of class. All students with unpaid fees on the 8th, will be charged using the method we have on file. A $10 late fee is posted to all accounts with a balance due on the 10th of the month.

 

Annual Registration Fees: Our yearly registration fee for the first child enrolled is $30 and is collected annually in November. The fee helps cover the administrative costs incurred in running the programs we offer. A second child will be charged $15, all other children in the immediate family are free. Students enrolling in a month other than November will have the registration fee prorated by quarter.

 

Family Discounts: 15% Family and multiple class discounts are automatically applied to your bill.  At Hand 2 Hand, only the most expensive tuition per family is charged at a full price. All lesser tuition classes for your immediate family are discounted 15%.

 

 

Make-up and Missed Class Policy

 

You must register in advance for a make-up class. Make-ups are available for use as long as the student is enrolled in a class. We appreciate those that call in advance when absent as we can make that spot available to someone else. Beginning September 1, 2013, we will not be able to reschedule a "missed" makeup class.

 

Recreation Classes: The tuition that you pay covers your child’s spot in your child’s class. As a courtesy, Hand 2 Hand offers unlimited make-ups as long as the make-up does not disrupt the quality of class for other students and the athlete is enrolled in a class. . You may also use our Open Gym as a make-up for a missed class.

 

Private Lessons:  The tuition that you pay covers your child’s spot in your child’s private lesson. Many of our coaches have waitlists for private lessons, therefore cancellations with less than 24 hours notice will not be rescheduled. Reschedules with more than 24 hours notice are at the coaches discretion and cannot be guaranteed.

 

 

Weather and Emergency Closing policy

 

If there is anything going on that would cause you to question whether we are open or not please call the gym for a live or recorded message. We close for snow when Warren County reaches a Level 2 Snow Emergency. Please note we are not tied to any local school closings or policies. We also update our Facebook and website for closures.